Empathy Inbound Outbound All Around.
I heard the word "Empathy" about 8 years ago at a Product Conference in the Valley. For those not in the Product Management circles here's the Webster definition below. Empathy: The ability to understand and share the feelings of another. Over the past 8 years Empathy has become one of the key attributes highlighted and talked about in PM circles. Customer Empathy has been championed in organizations as they strive to understand customer pain points and address them with prod